Effective [ EFFECTIVE DATE ]
This policy explains how billing, cancellation and refunds work on 99Cupid. We've kept it short and specific on purpose.
99Cupid is $0.99 per month, or $9.99 per year if you choose annual billing. Either way, it renews automatically until you cancel. You can cancel any time in your account settings. Cancelling stops future charges and keeps your access until the end of the period you've paid for.
Go to Settings → Subscription → Cancel subscription. Cancellation takes effect immediately in the sense that you will not be charged again; you keep full access until the end of the period you have already paid for.
If you can't access your account for any reason, email admin@99cupid.com from the address on the account and we will cancel it for you.
Deleting your account also cancels your subscription.
If you subscribe and decide 99Cupid isn't for you, email us within 14 days of your first payment and we will refund it in full, no questions asked.
Subscriptions are charged in advance for the period you've chosen, monthly or yearly, and we don't generally refund a period that has already started. We will, however, issue a refund where:
If we terminate your account because you breached our Terms or Community Guidelines, the current period is not refunded.
Email admin@99cupid.com from the address on the account, with the date of the charge. We reply within 3 business days and process approved refunds within 5–10 business days, back to the original payment method. How quickly it appears depends on your bank.
If something looks wrong on your statement, please email us first. We can almost always resolve it faster than your bank can. Accounts with an unresolved chargeback may be suspended while we look into it.
If we change the subscription price, we will email you at least 30 days before it affects you. You can cancel before the new price applies. We will never change the price of a period you have already paid for.