Quick answers to the most common questions about 99Cupid. Still stuck? Visit our Support page and we'll help you out.
Getting Started
What is 99Cupid?
99Cupid is a dating app that helps you meet compatible people nearby. Create a profile, discover matches, like the people you're interested in, and start chatting when you both connect.
How old do I have to be?
You must be at least 18 years old to use 99Cupid. Accounts found to belong to anyone under 18 are removed.
How do I create an account?
Download 99Cupid from the App Store or Google Play, sign up with your email or phone number, add a few photos, and complete your profile. The more complete your profile, the better your matches.
Matches & Messaging
How does matching work?
Browse profiles in Discover and like the people you're interested in. When someone you've liked likes you back, it's a match — and you can start a conversation.
Who can see that I liked them?
People can see when they've received a like. With 99Cupid Premium, you can see everyone who has liked you. Free members get a preview of their most recent admirers.
How do I report or block someone?
Open the person's profile or your chat with them, tap the menu, and choose Report or Block. Reports are confidential and help us keep the community safe. You can also email support@99cupid.com.
99Cupid Premium
What does Premium include?
99Cupid Premium unlocks extra features such as seeing everyone who liked you and other perks. Premium is available as a monthly or yearly subscription.
How do I manage or cancel my subscription?
Subscriptions are billed through the Apple App Store or Google Play. To cancel, open App Store or Google Play → Subscriptions on your device and turn off auto-renew. Your Premium features stay active until the end of the current billing period.
Can I get a refund?
All payments are processed by Apple or Google, so refund requests are handled by them directly through your App Store or Google Play account. We're happy to help with anything on the 99Cupid side.
Privacy & Account
How is my data protected?
We use encryption in transit and access controls to protect your information, and we never sell your personal data. See our Privacy Policy for full details.
How do I delete my account?
Go to Profile → Settings → Delete Account in the app, or follow the steps on our Account & Data Deletion page. You can also request deletion by email.
Still need help?
Reach our team any time at support@99cupid.com or through the Support page.